Supporting Yorkshire property developers through the customer care period. Fast, reliable and fully documented defect resolution.
Once keys are handed over, the defects liability period begins. New buyers report snags, your customer care team logs them, and contractors need to resolve them quickly — first time, every time.
Finding reliable trades who understand the process, turn up on time and document their work properly is one of the biggest headaches for developer customer care teams.
We've worked alongside developer customer care teams on residential developments across Yorkshire. We know the process and what's expected.
A simple, transparent process designed around your workflow — not ours.
Your customer care team logs the defect and contacts us. We acknowledge within 4 hours during business days.
We contact the buyer directly to arrange a convenient time and confirm the appointment with your team.
We attend, resolve the defect and photograph the completed work. First-fix resolution is always the goal.
Completion report with photos sent to your team. Buyer sign-off if required. Job closed in your system.
The majority of new build defects fall within our core trades — one contractor for most issues your customer care team will encounter.
Touch-ups, full repaints, colour matching, ceilings, walls and woodwork.
Door adjustments, hinges, handles, skirting, architrave, beading and fitted joinery.
Laminate, vinyl and LVT repairs or replacement — lifting boards, gaps, damaged sections.
Plaster repairs, silicone, tiling touch-ups and snag resolution across the property.
Whether you're a national housebuilder with a large Yorkshire development or a regional developer with a smaller site, we flex to meet your volume and timescales.
Tell us about your development — location, size, trades required — and we'll come back to you quickly.